Terms and Conditions

These Terms and Conditions apply to all purchases from our web site. Please read them carefully before placing an order.

Acceptance of your order:

We must receive payment of the price of the products and the delivery charges (if applicable) before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.
Currency

All sales are in Australian dollars. All sales to Australian customers will include GST. Purchasers outside Australia may pay by credit card only. The exchange rate will be calculated by the credit card bank and will appear on your statement in your local currency. If you want to know the cost in your own currency, just click on the currency conversion icon (bottom left on your screen) and choose your country from the pull-down menu. When you add an item to the shopping cart, both currencies will display in the dialog box.

Payment Options

We accept VISA, MASTERCARD, Cheque (subject to clearance) or direct debit to our bank account.

Sales Tax

Prices listed include a charge for GST. Orders for delivery outside Australia will NOT include the GST charge.

Availability

All orders are subject to availability of products. If we are unable to deliver products ordered by you we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.

Governing Law

San-Air distributor Dunbar Services (WA) Pty Ltd reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions. The laws of the State of Western Australia, Australia, shall govern these terms and conditions and use of the website and the user submits to the jurisdiction of the state of Western Australia with respect to any dispute relating to use of the website or content.

Shipping and Returns Policy

Shipping

Shipping costs are based on weight and are calculated according to a scale used by our shipping agents. If your item is small it may be sent via Australia Post, larger items will be sent via courier within the Perth metropolitan area. If there is any variation on the shipping costs due to quantity or location, you will be advised by email. If you require the item to be sent by express delivery or to a location outside Australia, then there will be additional charges. In this case, the actual shipping costs will be advised as soon as we process and confirm your order.

Shipping Delays

Orders are generally shipped within three to four working days if the item is in stock. If the item is NOT in stock, then it will take approximately two weeks for delivery.
We do NOT take any responsibility for late shipment(s). However you will be notified via email when your shipment has left for delivery.

Refunds Policy

You may cancel your order for products at any time before the products have been despatched and obtain a full refund. We will want to know the reason for the cancellation so that we can endeavour to improve our service.

If you have already received the products you must carefully repackage and return them to us. We will credit the price of the cancelled products less a restocking fee of 15% of the value of the item. You will not be refunded the price of the gift wrapping service.

Returns Policy

If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.

Any products returned to us for a refund or exchange should be returned to us in their original condition and carefully packaged.

When making a refund, we will credit our delivery charges if the reason for return is because of our error or if the products are damaged, defective or of incorrect quantity.

To return any products contact Customer Services 08 92481688 or take them to our Crocker Drive Malaga store. You must provide us with the original invoice, despatch note or other proof of purchase.

If you do not receive products ordered you should notify us within 14 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.

If the products are returned because of a change of mind, we will credit the price of the returned products less a restocking fee of 15% of the value of the item plus postage & handling fees.

Privacy Statement

Information Collection and Use

We will only disclose your personal information to third parties where it is necessary to process your order and may share it with other companies in the same Group as Dunbar Services (WA) Pty Ltd.. Information collected on this site will not be sold or rented to others.

Order

We request information from customers on our order form. Here customers must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with a customer.

Cookies

A cookie is a piece of data stored on the customer’s hard drive containing information about the user. For instance, by setting a cookie on our site, users will not have to provide address details each time they order and the shopping basket can remember products purchased at an earlier time. Cookies are stored on the customer’s computer only. We have no access to their content.

Security

We take security very seriously so that you can purchase products from us in complete confidence. Your communication with our server is secure using 128 bit Secure Socket Layer (SSL) Technology where your browser supports it. This means that your personal details (including credit or debit card details) are encrypted and protected with the best encryption software in the industry when you transmit them to us.

If you have any questions about the security at our website, you can send an email to
admin@dunbarservices.com.au

If you are still unsure about ordering over the Internet, please contact our customer services department on (08) 9248 1688 or email us at admin@dunbarservicescom.au. If you want to buy products shown on our website without disclosing your credit or debit card details over the Internet, you can do so by giving your credit or debit card details over the telephone to one of our customer services representatives. You may also use the Pay Anybody function on your internet banking and enter our account details for a direct transfer of money.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect and how we use it.
By submitting your personal information to us you consent to our collection and use of the information as set out in this Privacy Policy.

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